22wowph Privacy
Policy

1. Introduction

22wowph ("the Platform", "we", "us", "our") is committed to protecting the personal information of every player who uses our online casino and sports betting services. This Privacy Policy ("Policy") describes how 22wowph collects, processes, stores, uses, and discloses personal data relating to individuals ("Player", "User", "you") who register an account with us or otherwise interact with our platform.

This Policy is drafted in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations. It also reflects applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering an account with 22wowph or by continuing to use our platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

22wowph collects different categories of personal data depending on the nature of your interaction with the platform. The categories of personal data we collect are set out in the table below:

22wowph does not intentionally collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or sexual orientation. Where any such data is incidentally included in documents submitted for KYC verification, it is used solely for identity verification purposes and is not processed for any other purpose.

3. How We Collect Your Data

22wowph collects your personal data through the following channels and methods:

• Direct submission: Information you provide when you register your 22wowph account, complete KYC verification, submit a deposit or withdrawal request, or contact our support team.
• Automated collection: Technical and usage data collected automatically when you access the 22wowph platform via cookies, web beacons, server logs, and similar tracking technologies.
• Payment providers: Transaction confirmation data received from payment processors such as GCash, Maya, BPI, BDO, UnionBank, and other integrated Philippine payment channels.
• Third-party verification services: Identity verification data obtained from KYC service providers engaged by 22wowph to validate government-issued Philippine identification documents.
• Game providers: Game session data, bet results, and jackpot event data provided by third-party game studios whose titles are featured on the 22wowph platform.
• Fraud prevention services: Risk signals and device fingerprint data obtained from third-party fraud detection platforms used to maintain the integrity of the 22wowph platform.

4. How We Use Your Personal Data

22wowph processes your personal data only for the purposes stated at the time of collection and for the legitimate operational, legal, and regulatory purposes described in this Policy. Specifically, your data is used for the following purposes:

• Account creation and management: To register your 22wowph account, verify your identity, maintain your account profile, and manage your account settings and preferences.
• Platform access and gameplay: To authenticate your login, provide access to games and betting markets, process bets, and record game outcomes and transactions accurately.
• Payment processing: To process deposits and withdrawals via your chosen Philippine payment channel, verify payment ownership, and maintain accurate financial records.
• KYC and AML compliance: To verify your identity and age in compliance with applicable Philippine regulations, and to fulfil our anti-money laundering reporting obligations to the AMLC.
• Customer support: To respond to your enquiries, resolve disputes, manage complaints, and maintain records of your support interactions for quality assurance purposes.
• Bonuses and promotions: To assess your eligibility for 22wowph promotions, credit bonus funds to your account, and monitor wagering requirement completion.
• Responsible gaming: To monitor your gaming activity for indicators of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and deliver responsible gaming notifications.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other security threats to the 22wowph platform.
• Legal and regulatory compliance: To comply with applicable Philippine laws, regulatory requirements, court orders, and requests from competent government authorities.
• Platform improvement: To analyse usage patterns, test new features, and improve the overall performance and user experience of the 22wowph platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about 22wowph — subject to your marketing preferences and applicable opt-out rights.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 22wowph relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you — including account management, payment processing, gameplay facilitation, and customer support.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC/AML obligations, gaming licence conditions, and mandatory regulatory reporting.
• Legitimate interests: Processing carried out for 22wowph's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in connection with marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

22wowph does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purposes:

• Payment service providers: GCash, Maya (PayMaya), BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT payment processors — to facilitate deposits and withdrawals on your account.
• KYC and identity verification providers: Third-party verification services engaged by 22wowph to validate Philippine government-issued identification documents during the KYC process.
• Game content providers: Third-party game studios (including JILI and live casino providers) whose games are hosted on the 22wowph platform — limited to the game session and transaction data required to operate their games.
• Fraud prevention and security partners: Third-party fraud detection and cybersecurity service providers engaged to protect the 22wowph platform and its players from fraudulent and malicious activity.
• Regulatory and government authorities: The Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other duly authorised Philippine government bodies — where disclosure is required by law, court order, or regulatory direction.
• Legal and professional advisors: Lawyers, auditors, and other professional advisors engaged by 22wowph in connection with legal proceedings, regulatory investigations, or compliance reviews — subject to strict confidentiality obligations.
• Corporate transactions: In the event of a merger, acquisition, or sale of business assets involving 22wowph, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

7. Data Retention

22wowph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as may be required by applicable Philippine law or regulatory obligation. The following general retention guidelines apply:

• Active account data: Retained for the duration of your active account relationship with 22wowph, plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years from the date of account closure or the date of the last transaction, whichever is later, in accordance with AMLC regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction for AML compliance and financial record-keeping purposes.
• Customer support communications: Retained for a period of three (3) years from the date of the interaction for dispute resolution and quality assurance purposes.
• Marketing preference data: Retained until you withdraw your marketing consent or request deletion, subject to any overriding legal retention obligations.
• Technical and usage logs: Generally retained for a period of twelve (12) months from the date of collection, unless a longer period is required for security investigation purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 22wowph's data disposal procedures. Anonymised, aggregated data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.

8. Security Measures

22wowph implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption: All data transmitted between your device and the 22wowph platform is encrypted using industry-standard SSL/TLS protocols.
• At-rest encryption: Sensitive personal data stored on 22wowph servers is encrypted using strong cryptographic algorithms.
• Two-Factor Authentication (2FA): Available to all 22wowph account holders and mandatory for certain account actions, providing an additional layer of account security via OTP sent to your registered mobile number.
• Access controls: Personal data is accessible only to authorised 22wowph personnel and third-party processors who have a legitimate need to process that data. Access is governed by strict role-based access control policies.
• Penetration testing and vulnerability assessments: 22wowph conducts regular security assessments of its platform infrastructure to identify and remediate potential vulnerabilities.
• Incident response procedures: 22wowph maintains documented data breach response procedures. In the event of a personal data breach affecting your data, 22wowph will notify the National Privacy Commission (NPC) and affected players in accordance with NPC Circular No. 16-03 and applicable breach notification requirements.

9. Cookies & Tracking Technologies

22wowph uses cookies and similar tracking technologies on our platform. A cookie is a small text file placed on your device by a website that you visit. We use the following categories of cookies:

• Essential cookies: Strictly necessary for the operation of the 22wowph platform. These cookies enable core functions such as account login, session management, and security. They cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Used to remember your preferences and settings — such as your preferred language, game category, and display options — to provide a more personalised experience on 22wowph.
• Analytics cookies: Used to collect aggregated information about how players use the 22wowph platform, including which pages are visited most frequently and how users navigate through the site. This data helps us improve platform performance and user experience.
• Security cookies: Used to detect fraudulent account activity, bot traffic, and other security threats. These cookies enable 22wowph's fraud prevention systems to function effectively.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the 22wowph platform. For functional and analytics cookies, you may opt out via the cookie preference settings available on the platform.

10. Your Data Subject Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 22wowph. To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.

11. Minors & Age Policy

The 22wowph platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming regulations. 22wowph does not knowingly collect or process personal data from individuals under the age of 21. All account registration applications undergo mandatory age verification as part of the KYC process.

If 22wowph discovers that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child under the age of 21 may have registered an account with 22wowph, please contact our Data Protection Officer immediately using the details in Section 14 of this Policy.

12. International Data Transfers

In connection with the operation of the 22wowph platform, your personal data may be transferred to and processed in countries other than the Philippines — for example, where our third-party game providers, KYC verification services, or cloud infrastructure providers are based. Such transfers may involve countries whose data protection laws differ from those applicable in the Philippines.

Where personal data is transferred outside the Philippines, 22wowph implements appropriate safeguards to ensure that your data continues to receive a level of protection consistent with the Philippine Data Privacy Act of 2012. These safeguards may include standard contractual clauses, data processing agreements, or transfers to countries that the National Privacy Commission has recognised as providing an adequate level of data protection.

By using the 22wowph platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this Policy, where such transfers are necessary for the provision of our services to you.

13. Changes to This Privacy Policy

22wowph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. When material changes are made, we will notify registered players via the email address associated with their 22wowph account and/or by posting a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed of how 22wowph is protecting your personal data. Your continued use of the platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by 22wowph, please contact our Data Protection Officer (DPO). The DPO is responsible for overseeing 22wowph's compliance with the Philippine Data Privacy Act of 2012 and for handling all data subject rights requests.

You may also use this contact to submit a request to access, correct, delete, or port your personal data, or to withdraw your consent to marketing communications. 22wowph will respond to all verified data subject rights requests within the timeframe prescribed by the National Privacy Commission — generally within fifteen (15) business days of receiving a complete and verifiable request.

If you are not satisfied with 22wowph's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.